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After-Sales Service


How do I contact after-sales services?

Culinary offers same day on-site technical services in Johannesburg, Cape Town and Durban. To arrange a technical service in your area simply call our national telephone number on 011 701 2200. Follow the prompts to speak to a technical consultant to log your call.

National Contact Number: 011 701 2200

After Hours Contact Number: 079 701 3333

Email Contact:

Operating Hours

  • Mon - Fri: 8am - 5pm
  • Sat - Sun: 9am - 3pm
  • 24/7 callout availability


  • On-Site repairs.
  • Workshop repairs.
  • Site implementations.
  • Electrical and gas connections excluded.
  • Loan machines with workshop repairs (where possible).
  • Equipment training.


Please contact us by email for a schedule of our standard rates, or for a quotation.


  • Department Manager: Mr Solly Mogoshane
  • Controller: Ms Marcy Moyo

Frequently Asked Questions

I have a gas/electrical problem:

Please note that you will need to contact a registered gas technician or registered electrician for gas or electricity related matters. Our technicians are certified to work on equipment supplied by Culinary Equipment Company only.

I’d like to book a service callout:

To log a service call, please contact us on our national number 011 701 2200. You can also email us at and we’ll call you back.

I’d like to bring my unit in for repairs:

To log a carry-in repair please contact us before bringing the unit to our workshop. You will be issued with a Case Reference ID which will help us identify your equipment when it arrives.

I’d like to check on the status of my repair:

To enquire about technical repairs in our workshop kindly contact us on our national number 011 701 2200, email us at

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