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After-Sales Service

AT YOUR SERVICE

How do I contact after-sales services?

Culinary offers same day on-site technical services in Johannesburg, Cape Town and Durban. To arrange a technical service in your area simply call our national telephone number on 011 701 2200. Follow the prompts to speak to a technical consultant to log your call.

National Contact Number: 011 701 2200

After Hours Contact Number: 079 701 3333

Email Contact: service@culinary.co.za

Operating Hours

  • Mon - Fri: 8am - 5pm
  • Sat - Sun: 9am - 3pm
  • 24/7 callout availability

Services

  • On-Site repairs.
  • Workshop repairs.
  • Site implementations.
  • Electrical and gas connections excluded.
  • Loan machines with workshop repairs (where possible).
  • Equipment training.

Rates

Please contact us by email for a schedule of our standard rates, or for a quotation.

Management

  • Department Manager: Mr Solly Mogoshane
  • Controller: Ms Marcy Moyo

Frequently Asked Questions

I have a gas/electrical problem:

Please note that you will need to contact a registered gas technician or registered electrician for gas or electricity related matters. Our technicians are certified to work on equipment supplied by Culinary Equipment Company only.

I’d like to book a service callout:

To log a service call, please contact us on our national number 011 701 2200. You can also email us at service@culinary.co.za and we’ll call you back.

I’d like to bring my unit in for repairs:

To log a carry-in repair please contact us before bringing the unit to our workshop. You will be issued with a Case Reference ID which will help us identify your equipment when it arrives.

I’d like to check on the status of my repair:

To enquire about technical repairs in our workshop kindly contact us on our national number 011 701 2200, email us at service@culinary.co.za

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